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Amazon Prime Video won't play.

  • 4 replies
  • 2 have this problem
  • 3 views
  • Last reply by jonzn4SUSE

hampshiredesign
hampshiredesign
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Amazon Prime Video returns an error saying that I need to install the latest version of my browser. I have your 102.5.0esr which you state is fully updated.

Amazon Prime Video returns an error saying that I need to install the latest version of my browser. I have your 102.5.0esr which you state is fully updated.

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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You should be on 107.0.1, I have the same version macbook pro 10.13.6. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Modified by jonzn4SUSE

cor-el
cor-el
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  • Top 10 Contributor
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You may need a newer Widevine version.

Make sure you have updated the Widevine plugin to the latest version (4.10.2557.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

hampshiredesign
hampshiredesign Question owner
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Thank you both for responding. Installing the latest version of the browser did the trick. Prior to posting my question, I checked "About Firefox". It informed me that I had 102 and that Firefox was up to date. Hence, my going no further down that road. Thanks again.

jonzn4SUSE
jonzn4SUSE
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Mark it as resolved and enjoy.