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all my PDF attachments when saved/opened became invalid empty 0 bytes files

  • 3 replies
  • 3 have this problem
  • 454 views
  • Last reply by mozilla370

mihai3
mihai3
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Hello,

I have problem opening/saving PDF attachments. Recently I started to also have troubles with ".doc" attachments.

If I want to open the PDF attachment in Thunderbird I get an blank page. If I want to save it, the saved file is empty and in folder it shows 0 bytes although in the message the attachments the file has the right size. If I choose open with Acrobat reader , absolutely nothing is happening, the Acrobat do not open, now file is displayed.

Other colleagues can open the same message in Thunderbird and see/save pdf attachments without problems. I reinstalled both Thunderbird and Acrobat reader without any change


What else should I try? I attach 2 screenshots.

( recently I started having troubles with ".doc" attachments as well)

Thank you, Mihai

Hello, I have problem opening/saving PDF attachments. Recently I started to also have troubles with ".doc" attachments. If I want to open the PDF attachment in Thunderbird I get an blank page. If I want to save it, the saved file is empty and in folder it shows 0 bytes although in the message the attachments the file has the right size. If I choose open with Acrobat reader , absolutely nothing is happening, the Acrobat do not open, now file is displayed. Other colleagues can open the same message in Thunderbird and see/save pdf attachments without problems. I reinstalled both Thunderbird and Acrobat reader without any change What else should I try? I attach 2 screenshots. ( recently I started having troubles with ".doc" attachments as well) Thank you, Mihai
Attached screenshots

Chosen solution

I managed to resolve the problem after a clean reinstall of Thunderbird: - uninstall program - delete C:\Users\user\AppData\Roaming\Thunderbird\ folder not deleted by uninstall - reinstall Thunderbird

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All Replies (3)

mozilla370
mozilla370
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Same problem happening to me on Debian Bullseye with KDE Plasma, with at least PDF and ODT files.

mihai3
mihai3 Question owner
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Chosen Solution

I managed to resolve the problem after a clean reinstall of Thunderbird: - uninstall program - delete C:\Users\user\AppData\Roaming\Thunderbird\ folder not deleted by uninstall - reinstall Thunderbird

mozilla370
mozilla370
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Thanks! but more than a solution I think that is kind of a workaround...