Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

undeleting emails

  • 5 replies
  • 0 have this problem
  • 29 views
  • Last reply by TWalker99

more options

When my cat walked across my keyboard and somehow deletes multiple emails from my inbox, I started searching for a way to undelete them. The only icon for the trash folder I can find is the one that's labeled "Empty Trash". I've searched Firebird Help for terms like "undelete" and "access trash folder", "retrieve from trash", etc etc, but have found no mention of this common problem, or the common solution that so many other applications have. I also searched settings for "trash" but found nothing related. What am I doing wrong?

When my cat walked across my keyboard and somehow deletes multiple emails from my inbox, I started searching for a way to undelete them. The only icon for the trash folder I can find is the one that's labeled "Empty Trash". I've searched Firebird Help for terms like "undelete" and "access trash folder", "retrieve from trash", etc etc, but have found no mention of this common problem, or the common solution that so many other applications have. I also searched settings for "trash" but found nothing related. What am I doing wrong?

Chosen solution

if this is an IMAP account, rightclick account name, click subscribe and tick the trash folder so that it is visible.

Read this answer in context 👍 0

All Replies (5)

more options

Open the trash folder, rightclick the desired messages, and click to move to wherever you want them.

more options

The problem is that the only trash folder I have is in my local folders, and it just has a handful of old files. Here's a picture of my non-local folders.

more options

Chosen Solution

if this is an IMAP account, rightclick account name, click subscribe and tick the trash folder so that it is visible.

more options

Your other option, if IMAP, is to log onto your online account and retrieve the messages there.

more options

Problem solved. Thank you!