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Youtube appears blank

  • 4 replies
  • 3 have this problem
  • 344 views
  • Last reply by cor-el

cperche06
cperche06
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Hello For a few days now, every time I go to youtube the page appears almost completely blank (see screenshot). I've tried disabling all my extensions and go in troubleshoot mode but it still does not work. When I try removing youtube storage from firefox settings "manage cookies and site data" and saving, data of the same size is still there when I open the storage manager again. The only thing that seems to work is going into a private window but since I have to keep signing in each time it is painful especially with google MFA. Please help.

Thank you

Hello For a few days now, every time I go to youtube the page appears almost completely blank (see screenshot). I've tried disabling all my extensions and go in troubleshoot mode but it still does not work. When I try removing youtube storage from firefox settings "manage cookies and site data" and saving, data of the same size is still there when I open the storage manager again. The only thing that seems to work is going into a private window but since I have to keep signing in each time it is painful especially with google MFA. Please help. Thank you
Attached screenshots

Chosen solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

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All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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UPDATE: You can also clear all items for a single site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

Last step if needed, you can refresh Firefox. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

What security software are you running?

What version of Windows? If pro, try this and see if you have the same issues. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Modified by jonzn4SUSE

zeroknight
zeroknight
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Chosen Solution

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

cperche06
cperche06 Question owner
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Thank you both for your answer ! Refreshing the profile did the trick ! Removing history did nothing. It was working properly on a new profile, so I refreshed following your advices and it works now.

Thank you !!

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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You can check for issues with Storage (indexedDB).