We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Online Insights Extension

  • 2 replies
  • 0 have this problem
  • 14 views
  • Last reply by James

more options

Good afternoon, I have recently swapped back to Firefox and would like to install the Online Insights Study extension but it is getting blocked for "stability or security problems." This is a Google product, so I was wanting to reach out to see if I could get a further explanation as to why this might be getting blocked, or as to why I cannot allow it to be used on Firefox, but can on Chrome?

Good afternoon, I have recently swapped back to Firefox and would like to install the Online Insights Study extension but it is getting blocked for "stability or security problems." This is a Google product, so I was wanting to reach out to see if I could get a further explanation as to why this might be getting blocked, or as to why I cannot allow it to be used on Firefox, but can on Chrome?
Attached screenshots

All Replies (2)

more options

This is because their Addon might not be updated to work with latest version of Firefox or they stop supporting Firefox browser and or their security updates fails security checks to install on latest version of Firefox. At this point you need to contact their Developer and ask them to update so it will install their Addon to Firefox or update so it works with latest version of Firefox.

Helpful?

more options

The message indicates this Extension may be on a blockist as per https://support.mozilla.org/en-US/kb/add-ons-cause-issues-are-on-blocklist

Unfortunately Mozilla does not make it easy to know if an extension is on blocklist like they used to with https://blocked.cdn.mozilla.net/

Modified by James

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.