We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes loading youtube videos but only there. it's working on other video pages. i started it in a safed modus but the problem is still there. I reinstalled firefox and the flash pluggin but it didn't help anything. What can I try else?

  • 6 replies
  • 66 have this problem
  • 1 view
  • Last reply by Furanki

more options

I'm using firefox 3.6.8. All my pluggins are up to date

Using a link to a youtube video or on youtube itself the page crashes. I only can hear the sound for some seconds, then that stopps too. I have to close firefox using taskmanager, nothing else is working anymore.

I'm using firefox 3.6.8. All my pluggins are up to date Using a link to a youtube video or on youtube itself the page crashes. I only can hear the sound for some seconds, then that stopps too. I have to close firefox using taskmanager, nothing else is working anymore.

All Replies (6)

more options

Go to about:crashes to give us your latest crash report IDs.

more options

Hi, thanks for your help! How can I post this crash report exactly? Unfortunately youtube never appears on this report....

more options

Make sure that you allow the plugin-container process in the firewall.

See also http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

Modified by cor-el

more options

Thanks again for your help. I did these two updates now (java and plugin) and tried some youtube videos. At the beginning I thoughts that it is working now, because normally firefox crashed already with the first or second video. Now it's working for 5-10 videos and only every 5th-10th video brings firefox to crash.

With the plugin-container process thing I'm not really sure what to do. Do I have to disable the crash protection? (the 4 things that are written for window?) Could you maybe help me with this again?

more options

I tried again this morning and realized, that these two updates didn't change anything. Firefox crashed loading the first youtube video....

more options

Hi..i've tried this one and it works for me (Windows user)

1. Uninstall Mozilla. Once uninstall go to Step 2

2. Delete the Mozilla folder in the Program Files eg. X:\Program Files\Mozilla

3. Go to registry editor (Run > Regedit)

4. Select HKEY_LOCAL_MACHINE > Software and delete Mozilla, Mozilla.org & MozillaPlugins registry

5. Reinstall Mozilla & Flash Plug Ins

Try if its working..