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Involuntary upgrade to 3.6.9 on Win 7 now no Firefox? Reboot with instant FF crash. What are you doing about this?

CraigMattice
CraigMattice
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Firefox upgraded on its own this morning on logon. After 10 minutes tried every method to bring it up getting an error message not compatible upgrade internal error. Upon for reboot of PC I would then get the FF home page but as soon as I click Restore or Don't Restore the browser crashes. Will not open in Mozilla Safe Mode or as Administrator. Again, what are you guys doing about this and how come you released it if it had this kind of bug?

Firefox upgraded on its own this morning on logon. After 10 minutes tried every method to bring it up getting an error message not compatible upgrade internal error. Upon for reboot of PC I would then get the FF home page but as soon as I click Restore or Don't Restore the browser crashes. Will not open in Mozilla Safe Mode or as Administrator. Again, what are you guys doing about this and how come you released it if it had this kind of bug?

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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This can be a problem with the file sessionstore.js in the Profile Folder

Delete the files sessionstore.js and sessionstore.bak and any existing files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js .

See http://kb.mozillazine.org/Session_Restore

CraigMattice
CraigMattice Question owner
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cor-el, Thank you for the quick response. However, I am not a techie by any stretch and am totally disabled. Your answer basically made no sense to me, sorry. I also have something called Session Manager, in this case irrelevant as my FF page never stayed up long enough for me to do anything even to click on Restore.

I have in the meantime, simply reverted back to an installation of 3.6.8 and everything is working fine right now. I hope others will find benefit from your response as it is way too deep for me to venture.

Thank you again for your response.