Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

new computer refuses to download Firefox using IExplorer

  • 2 replies
  • 17 have this problem
  • 3 views
  • Last reply by Hermit8

Hermit8
Hermit8
more options

Just purchased a new laptop with Windows 7. Trying to set up and configure, but Internet Explorer won't allow me to download Firefox 3.6 for my browser. Keeps sending message that "Unable to download Firefox%20Setup%203.6.13exc from tutankhamon.acc.umu.se Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

I am not computer saavy - please advise??

edited later to state I managed (through multiple tries on different Mozilla pages to finally download Firefox)It took several tries and different download sources - may finally have been a mirror site that worked. hat a frustration!!!

Just purchased a new laptop with Windows 7. Trying to set up and configure, but Internet Explorer won't allow me to download Firefox 3.6 for my browser. Keeps sending message that "Unable to download Firefox%20Setup%203.6.13exc from tutankhamon.acc.umu.se Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later." I am not computer saavy - please advise?? *** edited later to state I managed (through multiple tries on different Mozilla pages to finally download Firefox)It took several tries and different download sources - may finally have been a mirror site that worked. hat a frustration!!!

Modified by Hermit8

Chosen solution

The mirror (server hosting the Firefox setup file) you were assigned may be down for whatever reason. Try downloading it again and see if it works the second or third time. If you don't have any luck, try using a different mirror. Here's one that should work (select the language you want).

Read this answer in context 👍 1

All Replies (2)

Grant Heaslip
Grant Heaslip
more options

Chosen Solution

The mirror (server hosting the Firefox setup file) you were assigned may be down for whatever reason. Try downloading it again and see if it works the second or third time. If you don't have any luck, try using a different mirror. Here's one that should work (select the language you want).

Hermit8
Hermit8 Question owner
more options

Thank you for your reply, I have been able to update the browser. So glad there are folks like you out there to help!