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updated to Version 3.6.13 but when i open my browser it still says that I need to updatewont update in English

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  • Last reply by TonyE

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I updated to latest version but after closing my browser an re opening a warning comes up saying i need to update as im no longer protected from virus

I updated to latest version but after closing my browser an re opening a warning comes up saying i need to update as im no longer protected from virus

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Your user agent string (identifies the version of Firefox) is indicating that you have Firefox 3.0.11. Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

You need to reset the user agent string so that it will correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser