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.ZIP (and other container formats) downloading error

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  • Last reply by cor-el

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Whenever I try to download and open an archive file with Firefox, Windows tells me that the file is corrupt. But when I go back and get the file in Internet Explorer, it works fine. What gives??

Whenever I try to download and open an archive file with Firefox, Windows tells me that the file is corrupt. But when I go back and get the file in Internet Explorer, it works fine. What gives??

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It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

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