Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox does not recognise my current printer and is looking for an old one to connect to

jmagmer
jmagmer
more options

Since last up date, Firefox does not recognize the printer I have set up as a default printer. It says it can't communicate with a printer I have not used in many months, that is not set up as the default printer. Only way I can print then is to copy things to Word and print from there which works fine.

My wife uses Google and can print from there without a problem.

Suggestions?

Since last up date, Firefox does not recognize the printer I have set up as a default printer. It says it can't communicate with a printer I have not used in many months, that is not set up as the default printer. Only way I can print then is to copy things to Word and print from there which works fine. My wife uses Google and can print from there without a problem. Suggestions?

All Replies (1)

SafeBrowser
SafeBrowser
more options

If you have changed printers, you need to reset some hidden preferences in Firefox:

  1. type about:config in the Location/URL bar and press the Enter key
  2. on the warning, promise to be careful
  3. Filter = print.print_printer
  4. in the lower panel, right-click on that preference and choose "Reset"
  5. Filter = print.printer_
  6. in the lower panel, right-click on each of those preference and choose "Reset"
  7. Exit from Firefox, wait a few seconds (10-20), restart Firefox and test.

For the an explanation of the above and other suggestions, see -->http://kb.mozillazine.org/Problems_printing_web_pages


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.