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Newly updated billpay system for Fifth Third Bank will not work on firefox. Works on E.I. Worked on Firefox prior to upgrade.

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  • Last reply by Les

Les
Les
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Recently, Fifth Third Bank made updates to their Billpay system on their website. Prior to the change, I was able to pay bills on their site using Firefox. Fifth Third Bank customer service told me that I would need to use Internet Explorer to pay bills as the Bill Pay system would no longer work with Firefox. I have no problem getting to the website but cannot pay bills using Firefox. Is there a fix or will I have to wait for Firefox to make changes? Les

Recently, Fifth Third Bank made updates to their Billpay system on their website. Prior to the change, I was able to pay bills on their site using Firefox. Fifth Third Bank customer service told me that I would need to use Internet Explorer to pay bills as the Bill Pay system would no longer work with Firefox. I have no problem getting to the website but cannot pay bills using Firefox. Is there a fix or will I have to wait for Firefox to make changes? Les

Chosen solution

Just spoke to a tech at 5/3rd who suggested that I create an exception URL under tools;options;privacy;Accept Cookies from sites. the exception in this case is

https://billdomain.com Allow. 


 This change allowed me to access the Bill Payments part of 5/3rd bank's Internet Banking from Firefox.
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rnbauer2000
rnbauer2000
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Chosen Solution

Just spoke to a tech at 5/3rd who suggested that I create an exception URL under tools;options;privacy;Accept Cookies from sites. the exception in this case is

https://billdomain.com Allow. 


 This change allowed me to access the Bill Payments part of 5/3rd bank's Internet Banking from Firefox.
Les
Les Question owner
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Thanks for your answer to this problem. I did as you advised and it worked. I had tried via e-mail to contact Fifth Third for a solution or a work around but never received a reply. It is nice to know that there are people who will take the time to help in these situations. I use the computer often but do not consider myself very tech savvy so, can use all the help that I can find. Thanks again, Les