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A window pops up with "access denied authentication_failed"

  • 2 replies
  • 6 have this problem
  • 1 view
  • Last reply by hismuse

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The first window is followed by a second window that asks for userid and password. If I do anything beyond that, it takes me to a website that my company blocks. Everytime I open firefox, it resets my home pages to a single msn page.

I have uninstalled and re-downloaded. Nothing works.

The first window is followed by a second window that asks for userid and password. If I do anything beyond that, it takes me to a website that my company blocks. Everytime I open firefox, it resets my home pages to a single msn page. I have uninstalled and re-downloaded. Nothing works.

Chosen solution

that's not a solution.

Read this answer in context 👍 0

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I'm having this same problem and I can't seem to find any way to fix this. It's driving me crazy.

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Chosen Solution

that's not a solution.