Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how can I get rid of the box that says AC_RunActiveContent.js

  • 1 reply
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

charing
charing
more options

it shows up every time I enter my Google page on the internet and causes the screen to go dark gray and puts a white box on the screen with the message. I have updated my Java as directed by Wildblue who is my internet provider, but that didn't solve the problem.

it shows up every time I enter my Google page on the internet and causes the screen to go dark gray and puts a white box on the screen with the message. I have updated my Java as directed by Wildblue who is my internet provider, but that didn't solve the problem.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).