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Downloaded latest Firefox version. Firefox will not open in safe mode. Consistent crash report.

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  • 3 have this problem
  • 5 views
  • Last reply by wwratcliff

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Responded to upgrade notice for Firefox 11. Downloaded and installed following directions. Message about RealPlayer add in needing manual update. No other errors with install. Displays crash reporter when opening. In safe mode, also displays crash reporter. Will not open. Unable to do anything in Firefox. This note is written in IE.

Responded to upgrade notice for Firefox 11. Downloaded and installed following directions. Message about RealPlayer add in needing manual update. No other errors with install. Displays crash reporter when opening. In safe mode, also displays crash reporter. Will not open. Unable to do anything in Firefox. This note is written in IE.

Chosen solution

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

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Chosen Solution

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

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Thank you Swarnava. It turns out that profiles were not the issue. This morning I found another related post regarding the Firefox v10 upgrade not loading. The Rx that worked was to fully uninstall Firefox, remove Firefox folder from Program Files and App Data/Local and a few other places.

That resolved the problem. A clean install picked up existing profiles and it's back to normal.