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Firefox crashes with Knowledgebase Manager Pro

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by mervyng

mervyng
mervyng
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On a certain view in Knowledgebase Manager Pro (unfortunately you have to be logged in to the system to get to this view), Firefox version 10.0+ and now 11.0 crashes when trying to display the page. Have re-installed version 9.0, and Firefox is stable in this view. Please can you suggest how I can simulate the conditions for you (will not be allowed to send you login details for Knowledgebase).

This also happens on other users' computers (running Win 7).

On a certain view in Knowledgebase Manager Pro (unfortunately you have to be logged in to the system to get to this view), Firefox version 10.0+ and now 11.0 crashes when trying to display the page. Have re-installed version 9.0, and Firefox is stable in this view. Please can you suggest how I can simulate the conditions for you (will not be allowed to send you login details for Knowledgebase). This also happens on other users' computers (running Win 7).

All Replies (2)

user633449
user633449
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Ok, let's try a few things here:

Please read Firefox crashes, which has some troubleshooting methods to determine what might be causing the crash and how to work around it.

Update your graphics driver. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

And, read through the Basic Troubleshooting guide. Let me know if any of this helped you out a bit.

mervyng
mervyng Question owner
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Thanks, Tyler. Have read the info you suggested, and updated my graphics driver (it was out of date). Still crashes. Also, removed Aero and unchecked hardware acceleration in the Firefox options (Advanced / General). Still crashes - only when trying to display a particular menu in Knowledgebase Manager Pro. Appreciate your help so far - any more ideas?