Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

neilthecoder
neilthecoder
more options

Whenever I open firefox, it crashes. This happened when I updated from 11 to 12. Downloading firefox again did not help at all. I can't open firefox in safe mode either. I tried everything in this article

Whenever I open firefox, it crashes. This happened when I updated from 11 to 12. Downloading firefox again did not help at all. I can't open firefox in safe mode either. I tried everything in [[Firefox crashes|this article]]

Chosen solution

Did you try a new profile?

You can also look at this MozillaZine Knowledge Base article.

Read this answer in context 👍 1

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Did you try a new profile?

You can also look at this MozillaZine Knowledge Base article.

neilthecoder
neilthecoder Question owner
more options

Okay, that works for me. Which files from the profile folder should I move from my old profile to my new profile, if I want to transfer my bookmarks and passwords (I have a master password set up)?

neilthecoder
neilthecoder Question owner
more options

Okay, that works for me. Which files from the profile folder should I move from my old profile to my new profile, if I want to transfer my bookmarks and passwords (I have a master password set up)?

neilthecoder
neilthecoder Question owner
more options

Okay, I found out using this article: http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox