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When I try to upload a document or photo, firefox stops responding.

sfraser
sfraser
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Description: 

 A problem caused this program to stop interacting with Windows.

Problem signature: 

 Problem Event Name:	AppHangXProcB1
 Application Name:	firefox.exe
 Application Version:	14.0.1.4577
 Application Timestamp:	5000b729
 Hang Signature:	3705
 Hang Type:	64
 Waiting on Application Name:	nmsrvc.exe
 Waiting on Application Version:	0.0.0.0
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	3705ea53997d2daa8f629a54f076866d
 Additional Hang Signature 2:	c3ef
 Additional Hang Signature 3:	c3eff3279cb83667da086570bd026e6c
 Additional Hang Signature 4:	3705
 Additional Hang Signature 5:	3705ea53997d2daa8f629a54f076866d
 Additional Hang Signature 6:	c3ef
 Additional Hang Signature 7:	c3eff3279cb83667da086570bd026e6c

Read our privacy statement online: 

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: 

 C:\Windows\system32\en-US\erofflps.txt
Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: firefox.exe Application Version: 14.0.1.4577 Application Timestamp: 5000b729 Hang Signature: 3705 Hang Type: 64 Waiting on Application Name: nmsrvc.exe Waiting on Application Version: 0.0.0.0 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 3705ea53997d2daa8f629a54f076866d Additional Hang Signature 2: c3ef Additional Hang Signature 3: c3eff3279cb83667da086570bd026e6c Additional Hang Signature 4: 3705 Additional Hang Signature 5: 3705ea53997d2daa8f629a54f076866d Additional Hang Signature 6: c3ef Additional Hang Signature 7: c3eff3279cb83667da086570bd026e6c Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Chosen solution

See also http://forums.purenetworks.com/printthread.php?t=1587

Read this answer in context 👍 1

All Replies (4)

dumdidadida
dumdidadida
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Hi,

Please see this. You can also try to search for nmsrvc.exe (see the report above) and decide an appropriate action based on the usefulness of it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

See also http://forums.purenetworks.com/printthread.php?t=1587

sfraser
sfraser Question owner
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Thank you for your help...it was network magic, which I uninstalled. Hopefully I don't need it.

dumdidadida
dumdidadida
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Glad we could be helpful :)