Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Have the nginx issue. All available solutions won't work. What can I do without purchasing assistance?

  • 11 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

Can anyone please help me fix the nginx issue without my having to resort to a for-fee service? Nothing I've found online helps; I can't even search for the process in task manager b/c it's not listed when I start in safe mode.

I get the "welcome to nginx!" page or a generic "404 not found" page, and it's not restricted to any particular website. It's been going on since last night (Fri, 8/3).

Can anyone please help me fix the nginx issue without my having to resort to a for-fee service? Nothing I've found online helps; I can't even search for the process in task manager b/c it's not listed when I start in safe mode. I get the "welcome to nginx!" page or a generic "404 not found" page, and it's not restricted to any particular website. It's been going on since last night (Fri, 8/3).

All Replies (11)

more options

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if the default "Use the system proxy settings" setting doesn't work properly.

See "Firefox connection settings":


Which security software (firewall, anti-virus) do you have?

more options

"Use system proxy settings' is what appears to be selected. Complete newb here, so you'll need to hold my hand through this. :\

I've got Symantec Endpoint as well as Ad-Aware. OS is Windows Vista home, 32-bit.

The problem appears when I lose connectivity for a moment, and then when I try to refresh the pages that were caught in the middle, they go to the nginx redirect.

Modified by zappafrank

more options
more options

I've already seen those pages and nothing works.

Currently in safe mode with networking, and i don't see anything with nginx when I look at the processes via task manager.

I have no such program to remove called "Anti Phishing Domain Advisor"

Norton Power Eraser didn't find anything except a bad FLV player install which it removed.

I accessed the notepad hosts using the run command, and what popped up looked just like the "good example."

Modified by zappafrank

more options

Did you try to reboot the computer?

You can try to reset (power off/on) the router.


You can do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Modified by cor-el

more options

Been restarting all evening trying different things. I will run through the different programs you suggested. The TDSSKiller didn't find anything. Am working on the others now.

more options

With the exception of Windows Defender, I ran all the programs. SuperAntiSpyware found a ton of tracking cookies and a number of infected registry items... all associated with *Ad-Aware*. I haven't liked the way Ad-Aware has felt on my machine since they released a new version. I didn't have it, and decided to download it again after the problems started with nginx, so who knows why so many infected things were associated with if it came in after the fact.

Before the scans, I also did the IE optimization as recommended here: http://www.youtube.com/watch?v=H-YPtErh1t4 , and then followed along with his steps, and actually didn't find anything along the way.

I also cleared everything out of my Firefox history via Tools.

  • knock on wood* Things are OK, so who knows what helped. I do find the Ad-Aware stuff interesting, though.
more options

Argh, it popped up again.

more options

Maybe try a program like Wireshark to see if that helps to identify the source.

more options

What do I do with it? (wireshark)?

BTW, thanks for all the help along the way.

more options

You can use that program to check the network activity. I don't know if it will show anything useful in your case, but you can give it a try.