Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am not able to access gmail. Error reading -The proxy server is refusing connections. Please help

  • 5 replies
  • 3 have this problem
  • 16 views
  • Last reply by sblancobb

robd
robd
more options

I get the attached error message when trying to access my gmail account "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connections. The problem started today. No issues before. Second problem although less of a concern - I am using Firefox 16.0.2.I tried to update to latest version and got the following message " ERROR The requested URL could not be retrieved" I can still access my gmail account though my IPAD

I get the attached error message when trying to access my gmail account "The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connections. The problem started today. No issues before. Second problem although less of a concern - I am using Firefox 16.0.2.I tried to update to latest version and got the following message " ERROR The requested URL could not be retrieved" I can still access my gmail account though my IPAD

Chosen solution

hello robd, please check in firefox > options > advanced > network > connection - settings... if firefox is set up to directly connect to the internet ('no proxy').

Firefox can't load websites but other browsers can

Read this answer in context 👍 4

All Replies (5)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello robd, please check in firefox > options > advanced > network > connection - settings... if firefox is set up to directly connect to the internet ('no proxy').

Firefox can't load websites but other browsers can

robd
robd Question owner
more options

Thanks for quick response. Solution worked and gmail is now working

Modified by robd

sblancobb
sblancobb
more options

I'm using Firefox 17.1.0, but there isn't : "firefox > options > advanced > network > connection - settings..." . I attach an image (catalan language). With oldest Firefox, I could change proxy settings without any problem.

Why is not that configuration now?

Thank you, Sergi.

philipp
philipp
  • Moderator
more options

hello, i've tried it with a fresh copy of a catalan firefox & it's showing up as expected for me...

please try if it's the same when you launch firefox in safemode once (then it might be an issue with an extension hiding this setting) or else try a reset of firefox.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Refresh Firefox - reset add-ons and settings

Modified by philipp

sblancobb
sblancobb
more options

Thanks a lot! i've used : Reset Firefox – easily fix most problems and with a reset Firefox to its default state, now it appears as usual.

Thanks again, Sergi.