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Emailed Videos won't play, but will on Internet Explorer

  • 1 reply
  • 1 has this problem
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  • Last reply by Andrew

gregwalker
gregwalker
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When I access my gmail on Firefox and open an email that includes a video, the video won't play. If I access my gmail on Internet Explorer video will play.

When I access my gmail on Firefox and open an email that includes a video, the video won't play. If I access my gmail on Internet Explorer video will play.

All Replies (1)

Andrew
Andrew
  • Moderator
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Is the video inside your email or does it link you out to another place? Are your plugins up to date?

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.