Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when trying to watch a video on youtube and other sites it will play but all u see is a green screen....why is this?

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by kuenz187

kuenz187
kuenz187
more options

video plays have uninstalled and reinstalled flash player with no result....added realplayer....no result.....ran avast ccleaner and mallwarebytes and no results....reset firefox to default settings and no result

video plays have uninstalled and reinstalled flash player with no result....added realplayer....no result.....ran avast ccleaner and mallwarebytes and no results....reset firefox to default settings and no result

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A green screen usually means the the player failed to create a proper video overlay wind and that you only see the green place holder.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
kuenz187
kuenz187 Question owner
more options

Disabling the hardware acceleration in the flash plugin fixed it