Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Is there some way I can directly to someone for help

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by user633449

rosemarybales
rosemarybales
more options

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent.

(Email removed by Mod)

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent. (Email removed by Mod)

Modified by user633449

All Replies (1)

user633449
user633449
more options

Did you use Windows Restore to restore your computer or did you re-install Windows?

If you use Recovering important data from an old profile to find your old profile, does that help?

This is the only channel for Mozilla and Firefox support.