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When I reply to or forward emails using Horde webmail, the original email is not 'quoted' consistently.

  • 1 reply
  • 5 have this problem
  • 18 views
  • Last reply by Andrew

dlshayne
dlshayne
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This started happening about 7-10 days ago. I use Horde to get mail online. Suddenly, when I would hit reply or forward the original email would not be quoted. I had changed nothing in any of my preferences.

Since then, it has been spotty and intermittent. Sometimes, reply is fine; other times, nothing. Sometimes, reply will not even paste in the person's email or the subject line. Same with forward. Sometimes, it is fine. Mostly, it is not. There are three settings for forward: entire message, Body Text and Body Text with attachment. The original message will often be quoted using Body Text or Body Text with attachment, but not Entire Message. However, at least 50% of the time it will not come up using anything. I had my ISP check this since it seemed to be synchronous with a PHP upgrade they applied to the server. However, the tech could find nothing and there seemed to be no problem using Chrome.

Any ideas?

Thanks

This started happening about 7-10 days ago. I use Horde to get mail online. Suddenly, when I would hit reply or forward the original email would not be quoted. I had changed nothing in any of my preferences. Since then, it has been spotty and intermittent. Sometimes, reply is fine; other times, nothing. Sometimes, reply will not even paste in the person's email or the subject line. Same with forward. Sometimes, it is fine. Mostly, it is not. There are three settings for forward: entire message, Body Text and Body Text with attachment. The original message will often be quoted using Body Text or Body Text with attachment, but not Entire Message. However, at least 50% of the time it will not come up using anything. I had my ISP check this since it seemed to be synchronous with a PHP upgrade they applied to the server. However, the tech could find nothing and there seemed to be no problem using Chrome. Any ideas? Thanks

All Replies (1)

Andrew
Andrew
  • Moderator
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This is an extremely weird issue! I would suggest safe mode.

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.