Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 24.3.0.5144 crashes as soon as I try to open it. How can I fix this or should I download the latest version?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by Tinytwin

more options

I click on the Thunderbird shortcut and Windows immediately tells me the programme has stopped working. It then tells me that "a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Is there a fix available for this? If not should I download the latest version of Thunderbird? Will the new version automatically find my settings? Obviously I cannot automatically upgrade if the programme closes before I open it!

I click on the Thunderbird shortcut and Windows immediately tells me the programme has stopped working. It then tells me that "a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Is there a fix available for this? If not should I download the latest version of Thunderbird? Will the new version automatically find my settings? Obviously I cannot automatically upgrade if the programme closes before I open it!

Chosen solution

yes install the latest and see how it goes.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

yes install the latest and see how it goes.

more options

Thanks for that. I installed Thunderbird from the Mozilla website and the programme now opens. All previous settings and e-mails etc. are there.