Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 28 crashing on close

  • 1 reply
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

jott83
jott83
more options

Win 8.1 Enterprise Update1 x64. is there a known issue and/or fix?

from windows event viewer: 

Log Name:      Application
Source:        Application Error
Date:          4/17/2014 7:56:46 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mycomp.fqdn
Description:
Faulting application name: firefox.exe, version: 28.0.0.5186, time stamp: 0x53240e37
Faulting module name: xul.dll, version: 28.0.0.5186, time stamp: 0x53240e04
Exception code: 0xc0000005
Fault offset: 0x00184729
Faulting process id: 0x5c0
Faulting application start time: 0x01cf5ab1af72b5a2
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: C:\Program Files (x86)\Mozilla Firefox\xul.dll
Report Id: 138ca4ff-c6a5-11e3-8265-0022153bd1de
Faulting package full name: 
Faulting package-relative application ID:
Win 8.1 Enterprise Update1 x64. is there a known issue and/or fix? from windows event viewer: <pre><nowiki>Log Name: Application Source: Application Error Date: 4/17/2014 7:56:46 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: mycomp.fqdn Description: Faulting application name: firefox.exe, version: 28.0.0.5186, time stamp: 0x53240e37 Faulting module name: xul.dll, version: 28.0.0.5186, time stamp: 0x53240e04 Exception code: 0xc0000005 Fault offset: 0x00184729 Faulting process id: 0x5c0 Faulting application start time: 0x01cf5ab1af72b5a2 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\xul.dll Report Id: 138ca4ff-c6a5-11e3-8265-0022153bd1de Faulting package full name: Faulting package-relative application ID:</nowiki></pre>

Modified by cor-el

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: