Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

History is fine, passwords are fine, but bookmarks are all gone

  • 답글 없음
  • 0 이 문제를 만남
more options

Hello, and apologies in advance if I am missing something that would easily solve this problem. The other day, I was trying to open Firefox like normal and noticed my 100+ tabs were all gone. It was tough since I needed many of those for work and academic purposes, and couldn't seem to recover the window properly without having to manually click through history to get every tab back. I worked on getting these back for about an hour, and couldnt get every tab back in its entirety, unfortunately. I looked through these forums and Reddit for solutions and kept seeing that a fresh reinstall could help, so I did so. I kept getting a message saying that I had an "old version", so maybe I accidentally got an old version. I couldn't avoid the error, so I did an uninstall via Window's uninstall panel in settings. When I opened the new install of Firefox back up, all of my bookmarks are completely gone, all 11,000+ of them, in fact. Again, a lot of these are needed for future work purposes, so it's a bit frustrating that its all just kinda...gone. I tried finding backups, but the latest ones are from the reinstall, 9/13/24. I can't find a profile either that has the previous bookmarks, which is worrisome. I tried logging into Firefox on my phone- same deal. However, my history is intact, as well as all of my saved autofill passwords. I can't find old profiles from that old install (that I assume were deleted with that uninstall. Probably should have been more careful before that, since I got the impression sync would work, lol) that aren't before 9/13. I tried syncing in settings, logging in and out of my sync profile that I've had since I first got Firefox on my computer. Is there anything I can do about this? How come the bookmarks are all gone, yet the rest is just fine?

Hello, and apologies in advance if I am missing something that would easily solve this problem. The other day, I was trying to open Firefox like normal and noticed my 100+ tabs were all gone. It was tough since I needed many of those for work and academic purposes, and couldn't seem to recover the window properly without having to manually click through history to get every tab back. I worked on getting these back for about an hour, and couldnt get every tab back in its entirety, unfortunately. I looked through these forums and Reddit for solutions and kept seeing that a fresh reinstall could help, so I did so. I kept getting a message saying that I had an "old version", so maybe I accidentally got an old version. I couldn't avoid the error, so I did an uninstall via Window's uninstall panel in settings. When I opened the new install of Firefox back up, all of my bookmarks are completely gone, all 11,000+ of them, in fact. Again, a lot of these are needed for future work purposes, so it's a bit frustrating that its all just kinda...gone. I tried finding backups, but the latest ones are from the reinstall, 9/13/24. I can't find a profile either that has the previous bookmarks, which is worrisome. I tried logging into Firefox on my phone- same deal. However, my history is intact, as well as all of my saved autofill passwords. I can't find old profiles from that old install (that I assume were deleted with that uninstall. Probably should have been more careful before that, since I got the impression sync would work, lol) that aren't before 9/13. I tried syncing in settings, logging in and out of my sync profile that I've had since I first got Firefox on my computer. Is there anything I can do about this? How come the bookmarks are all gone, yet the rest is just fine?
첨부된 스크린샷

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.