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Thunderbird 128.3.3 esr - using Gmail account - some email messages are blank when viewed in thunderbird

Assisting a friend - she is viewing and composing her emails from thunderbird utilising her gmail account amongst others. Occasionally clicking on the required email rev… (자세히 살펴보기)

Assisting a friend - she is viewing and composing her emails from thunderbird utilising her gmail account amongst others. Occasionally clicking on the required email reveals a blank message and no attachment if there is one. This randomly happens for inbox and sent messages.

Please see images below:- 1. search result 2 & 3 selecting the required message 4. blank message as described 5. Same message directly in Gmail

Thank you in advance for any help

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