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Firefox crashes

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya jlovejoy

jlovejoy
jlovejoy
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Firefox crashes each time it is opened. The crash is immediate, after the home page opens. I am unable to get onto the page in any manner, even in safe mode. I have deleted and reloaded the browser, and updated all plugins. The last reported crash ID was- Crash ID: bp-a018c617-60ac-43d8-9389-f7abd2150301. Can you provide any assistance to resolve this issue. Thanks.

Firefox crashes each time it is opened. The crash is immediate, after the home page opens. I am unable to get onto the page in any manner, even in safe mode. I have deleted and reloaded the browser, and updated all plugins. The last reported crash ID was- Crash ID: bp-a018c617-60ac-43d8-9389-f7abd2150301. Can you provide any assistance to resolve this issue. Thanks.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for corrupted and duplicate fonts and other font issues:

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

jlovejoy
jlovejoy Nkolo motuna
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Already have been to the lab, couldn't find a font problem. Have tried to start firefox in safe mode, still crashes immediately after start page is open.