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thunderbird handing on emails with an attachement

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya cleary_gfm

cleary_gfm
cleary_gfm
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This morning thunderbird just started hanging when I try to access an email with an attachment. I just get 'not responding' and end up shutting down. There's no problem accessing other emails or sending emails with attachments

Any pointers would be appreciated. I use Windows 8.1 with Windows Defender

Thanks

This morning thunderbird just started hanging when I try to access an email with an attachment. I just get 'not responding' and end up shutting down. There's no problem accessing other emails or sending emails with attachments Any pointers would be appreciated. I use Windows 8.1 with Windows Defender Thanks

All Replies (2)

christ1
christ1
  • Top 25 Contributor
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Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

cleary_gfm
cleary_gfm Nkolo motuna
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Thanks for the reply. I realised that emails to other accounts were fine - so I managed to delete the problem emails - I needed to have an email before and after them so I could select across the 3 then deleted all 3 which worked fine. Since then, everything is working fine so it must have been a problem with the particular emails - rather than all attachments. Thanks for the reply. I'll try that if things to pear shaped again