Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I can't export my address book. Tried tools/export/csv, but it's empty.

  • 2 biyano
  • 25 eza na bankokoso oyo
  • 6 views
  • Eyano yasuka ya nshorebb

more options

I'm trying to export my address book into excel. I go to address book/tools/export. I choose csv, name the file and click on save. The result is a file with the address book headings, but no data. Can you help? Thanks! Nancy

I'm trying to export my address book into excel. I go to address book/tools/export. I choose csv, name the file and click on save. The result is a file with the address book headings, but no data. Can you help? Thanks! Nancy

Solution eye eponami

When you export a book, make sure you are NOT on 'All Address Books', but have selected a real book to export. The 'All Address Books' is a compilation of all the entries in all of the address books. You can print 'All' but not export it.

TB-38.2 Win10-PC

Tanga eyano oyo ndenge esengeli 👍 16

All Replies (2)

more options

Solution eye oponami

When you export a book, make sure you are NOT on 'All Address Books', but have selected a real book to export. The 'All Address Books' is a compilation of all the entries in all of the address books. You can print 'All' but not export it.

TB-38.2 Win10-PC

more options

nyvics said

I'm trying to export my address book into excel. I go to address book/tools/export. I choose csv, name the file and click on save. The result is a file with the address book headings, but no data. Can you help? Thanks! Nancy

gild said

When you export a book, make sure you are NOT on 'All Address Books', but have selected a real book to export. The 'All Address Books' is a compilation of all the entries in all of the address books. You can print 'All' but not export it. TB-38.2 Win10-PC

Where do you select the personal address book before you export? I don't see that option in the address book. I only see the option to select an address book when I'm sending an email