Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox crashes immediately on launch with crash reporter

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 5 views
  • Eyano yasuka ya philipp

kdressel1
kdressel1
more options

Crashes at startup. Safemode not working, refresh tool didn't help. Re-install to latest, including removing the directory didn't help. Can't get the troubleshooting info because FF won't open.

Crash ID: bp-aa95dfeb-3816-4cd8-9d19-c932d2151203

Crashes at startup. Safemode not working, refresh tool didn't help. Re-install to latest, including removing the directory didn't help. Can't get the troubleshooting info because FF won't open. Crash ID: bp-aa95dfeb-3816-4cd8-9d19-c932d2151203

Solution eye eponami

hi kdressel1, thanks for providing those crash ids - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (1)

philipp
philipp
  • Moderator
more options

Solution eye oponami

hi kdressel1, thanks for providing those crash ids - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/