Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

In Thunderbird 38.5 I cannot create a new message, reply, or forward. How do I do these things?

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 3 views
  • Eyano yasuka ya elyograg

Redtree1
Redtree1
more options

I am using Tbird 38.5 on Windows 10. I am opening messages in a new tab. I cannot create a new message. I cannot forward a message. I cannot reply to a message. If I close the program by clicking the X in the upper right hand corner, I must restart Win 10 to open Tbird again. I did find the EXIT button in the menu, and that does work.

How do I make the other functions work?

Thanks, Redtree1

I am using Tbird 38.5 on Windows 10. I am opening messages in a new tab. I cannot create a new message. I cannot forward a message. I cannot reply to a message. If I close the program by clicking the X in the upper right hand corner, I must restart Win 10 to open Tbird again. I did find the EXIT button in the menu, and that does work. How do I make the other functions work? Thanks, Redtree1

Solution eye eponami

What stops you doing these things?

Can you see the relevant buttons? Or menus?

Or are all the buttons in sight but not responding when clicked?

Try Thunderbird in Safe Mode to check if you have any addons causing trouble. Lightning is a prime suspect.

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird?redirectlocale=en-US&redirectslug=safe-mode

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (3)

Zenos
Zenos
more options

Solution eye oponami

What stops you doing these things?

Can you see the relevant buttons? Or menus?

Or are all the buttons in sight but not responding when clicked?

Try Thunderbird in Safe Mode to check if you have any addons causing trouble. Lightning is a prime suspect.

https://support.mozilla.org/en-US/kb/safe-mode-thunderbird?redirectlocale=en-US&redirectslug=safe-mode

Ezalaki modifié na Zenos

Redtree1
Redtree1 Nkolo motuna
more options

Thanks - you got me on the right track. Having never heard of safe mode in Thunderbird, I looked it up. When I started Tbird in safe mode, the first thing I saw was an opportunity to end all addons and set all tools back to defaults. That did it.

Thanks again, Redtree1

elyograg
elyograg
more options

I thought I was having this problem, but it turned out that the message windows were opening on my second monitor, which was turned off at the time.