Thunderbird will not connect to google. Says username or password is incorrect. It is correct.
Thunderbird has started to give me problems accessing Gmail. It started this morning. I do not receive and can't send email. Sometime is works correctly. Tried to uninstall, remove profile and reinstall. Also deleted the Thunderbird app access from my google account. Now it will not connect at all. Says my username and password are incorrect. I know they are correct. I have got it to accept the username and password earlier today after about 10 tries before I did a complete reinstall.
Solution eye eponami
Are you letting the new account wizard set up the account? What account type are you trying to set up - POP or IMAP?
Tanga eyano oyo ndenge esengeli 👍 0All Replies (5)
Can you post your Troubleshooting Information?
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 38.5.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151228123010 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
Crash Reports
Extensions
Lightning, 4.0.5.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.5.1
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 6a473042-753a-4a96-9083-d596eee8083
network.cookie.prefsMigrated: true
plugin.importedState: true
Graphics
Adapter Description: AMD Radeon HD 5450
Vendor ID: 0x1002
Device ID: 0x68f9
Adapter RAM: 1024
Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.201.1151.1008
Driver Date: 11-4-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS Util
3.19.2.1
3.19.2.1
NSS SSL
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS S/MIME
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
From the Troubleshooting Information no account has been set up yet. You'll need to set up the account first.
I can't setup the account....that is my problem. Thunderbird refuses to accept my username or password. Sometimes it will but i have not got it to work in the past few hours. I think it may be a problem with google or my account because I tried another client and had the similar issues.
Solution eye oponami
Are you letting the new account wizard set up the account? What account type are you trying to set up - POP or IMAP?