Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Filter with reply using template not working

more options

I've created a couple of filters in Thunderbird 45.4.0 which work fine but this one is giving me grief.

I've made a filter called "Enquiry" to send an auto reply "Reply with Template" to any email received when the subject contains "Enquiry Form".

When I run the filter, an error message says "Applying filter "Enquiry" failed. Would you like to continue applying filters." - no reply is sent.

Checks so far:

> Emails are being received and sent correctly from the account in question - there is no problem with the account or server settings.

> I've tried the same filter on several email accounts with the same result.

> I've tried various templates with the same result.

> I've tried changing the filter action from "Reply with Template" to "Add Star", and with that action the filter works okay.

> I've tried restarting Thunderbird in Safe mode with Add-ons disabled.

I've created a couple of filters in Thunderbird 45.4.0 which work fine but this one is giving me grief. I've made a filter called "Enquiry" to send an auto reply "Reply with Template" to any email received when the subject contains "Enquiry Form". When I run the filter, an error message says "Applying filter "Enquiry" failed. Would you like to continue applying filters." - no reply is sent. Checks so far: > Emails are being received and sent correctly from the account in question - there is no problem with the account or server settings. > I've tried the same filter on several email accounts with the same result. > I've tried various templates with the same result. > I've tried changing the filter action from "Reply with Template" to "Add Star", and with that action the filter works okay. > I've tried restarting Thunderbird in Safe mode with Add-ons disabled.

Solution eye eponami

Hi Toad-Hall. Yes to both of your questions. I've decided to dump Thunderbird and go with Outlook 2016 for various reasons, but thanks for replying.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (4)

more options

Here are a couple of screenshots to illustrate.

Ezalaki modifié na MisterMeldrew

more options

It also seems that:

1. There is no way to insert often used sections of html message into replies (copy and paste seems to be the only option and templates are only for new messages) 2. Filters are very limited and clumsy compared to "rules" in Outlook.

It's a shame as the "junk" filtering on Thunderbird knocks Outlook into a cocked hat.
more options

Please confirm....in 'Local Folders' mail account: There is a 'Templates' folder and it contains the template email. Select the 'Templates' folder, showing the list of email templates - make sure the 'Subject' column shows all of the subject text. select the template email that you want to use in Filter, so it shows in the lower Message Pane. Please post an image so I can see all of above.

I presume there is a folder called 'Enquiry' in 'Local Folders'. Select 'Enquiry' folder so the list of emails is shown. Make sure the 'Subject' column is clearly showing the full text. Confirm there are emails with the Subject containing 'Enquiry Form' and make sure they are visible. Please post image showing Enquiry Folder contents so I can see 'Subject' containing 'Enquiry Form'.

more options

Solution eye oponami

Hi Toad-Hall. Yes to both of your questions. I've decided to dump Thunderbird and go with Outlook 2016 for various reasons, but thanks for replying.