Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Why doesn't a Flash update work correctly?

more options

I get a notice to update Flash. the Add-ons manager showed v19, v21, and v24 installed. But I tried to update anyway. After the update said it was complete, the Add-ons maanager said I still had Flash v19 and v21, but not v24. So: (1) Why isn't the update process eliminating old versions, and (2) how do I get it to really update to the current version, which I think is v24?

I'm using XP SP3.

Thanks.

I get a notice to update Flash. the Add-ons manager showed v19, v21, and v24 installed. But I tried to update anyway. After the update said it was complete, the Add-ons maanager said I still had Flash v19 and v21, but not v24. So: (1) Why isn't the update process eliminating old versions, and (2) how do I get it to really update to the current version, which I think is v24? I'm using XP SP3. Thanks.

Solution eye eponami

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.194

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (5)

more options

Solution eye oponami

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.194

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Note that the System Details list shows that you have 2 Java plugins installed.

  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
more options

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 111 Release date October 18, 2016 http://java.com/en/download/manual.jsp

more options

Unless you actually need the Java Plugin for something you do in Firefox, you should consider setting the Plugin to click to play or deactivated until you need it or uninstall it on Windows.

Note the Java Plugin is not needed for JavaScript in Firefox to run. http://kb.mozillazine.org/JavaScript_is_not_Java

more options

Actually, I have two instances of Java Platform SE and two instances of Java Deployment toolkit. Any reason I can't just delete the older ones of each, using the Windows control panel?