Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

FireFox window goes black after Windows 10 update

  • 1 eyano
  • 2 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya Shadow110

more options

After windows 10 updates (KB4025342) & (KB4022405) my firefox browser just goes all black after a few minutes of browsing. The window tab at the top is still there and I can see mu cursor but the rest of the screen is black and unresponsive. I can x out of the window and reopen firefox but this happens after about every 5 - 10 minutes of browsing regular web pages.

After windows 10 updates (KB4025342) & (KB4022405) my firefox browser just goes all black after a few minutes of browsing. The window tab at the top is still there and I can see mu cursor but the rest of the screen is black and unresponsive. I can x out of the window and reopen firefox but this happens after about every 5 - 10 minutes of browsing regular web pages.

Solution eye eponami

By the looks of your Video Drivers info supplied it seems that there is a mix of proper drivers and MS drivers. Please Update your Video drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

As Microsoft will replace drivers again and other drivers also you can check this out : https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

Please let us know if this solved your issue or if need further assistance.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (1)

more options

Solution eye oponami

By the looks of your Video Drivers info supplied it seems that there is a mix of proper drivers and MS drivers. Please Update your Video drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

As Microsoft will replace drivers again and other drivers also you can check this out : https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

Please let us know if this solved your issue or if need further assistance.