Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I cannot access all dropdown menu's while using firefox?

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya cor-el

more options

I click on the arrow for the drop down menu and it won't drop down? I can sometimes scroll through using the arrows on my keyboard.

I click on the arrow for the drop down menu and it won't drop down? I can sometimes scroll through using the arrows on my keyboard.

All Replies (3)

more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

IT SEEMS TO WORK OK IF i START IT IN SAFE MODE, SO DOES THAT MEAN i NO LONGER CAN START IT NORMALLY AGAIN, DO I HAVE TO KEEP STARTING IN SAFE MODE OR IS THERE A WAY TO FIX IT FROM SAFE MODE?

more options

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


If it works in Safe Mode and in normal mode with all extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via one of these:

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

See also: