webmail folders missing in Centurylink
All of my Centurylink Webmail folders (Inbox, Sent, Drafts, etc) are missing. I called Centurylink tech support and they said to try a different browser. I did, both Internet Explorer and MS Edge, and the folders show up, so this is just a Mozilla/Firefox issue (I have the latest version of Firefox. 61.0.) Is there a fix for this??
Ezalaki modifié na Lee
Solution eye eponami
Seeing that all your emails are gone is pretty unnerving. But refreshing firefox fixed the problem.
Tanga eyano oyo ndenge esengeli 👍 0All Replies (3)
Hi, no information was submitted regarding your Extensions that you use. If use AVG/Avast turn of web Protection. and if it is a Extension causing the issue please check by : Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Solution eye oponami
Seeing that all your emails are gone is pretty unnerving. But refreshing firefox fixed the problem.
Hi, glad your fixed. Please mark your answer as solved so others can find the Solution