Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Mozilla Thunderbird issue with Suddenlink. "An error occurred when sending mail. The mail server sent an incorrect greeting: Service not available."

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 18 views
  • Eyano yasuka ya david0071

david0071
david0071
more options

Now receiving this message when "sending" emails: "An error occurred when sending mail. The mail server sent an incorrect greeting: Service not available." My ISP is Suddenlink.

Generally the 3rd or 4th attempt at sending an identical email will go through...generally Also, sometimes it takes 15 to 20 seconds for a simple text email to be sent.

I called suddenlink and they said they only support Outlook and suggested I switch to that. I may do so if Mozilla can't repair this issue.

Help!

Thanks...

Now receiving this message when "sending" emails: "An error occurred when sending mail. The mail server sent an incorrect greeting: Service not available." My ISP is Suddenlink. Generally the 3rd or 4th attempt at sending an identical email will go through...generally Also, sometimes it takes 15 to 20 seconds for a simple text email to be sent. I called suddenlink and they said they only support Outlook and suggested I switch to that. I may do so if Mozilla can't repair this issue. Help! Thanks...
Bafoto sur écran jointes

Ezalaki modifié na Wayne Mery

Solution eye eponami

david0071 said
Now receiving this message when "sending" emails: "An error occurred when sending mail. The mail server sent an incorrect greeting: Service not available." My ISP is Suddenlink. Generally the 3rd or 4th attempt at sending an identical email will go through...generally Also, sometimes it takes 15 to 20 seconds for a simple text email to be sent. I called suddenlink and they said they only support Outlook and suggested I switch to that. I may do so if Mozilla can't repair this issue.

They didn't say Thunderbird doesn't support suddenlink. It might be helpful to ask that support contact why THEY don't support Thunderbird (apparently their words), because with google search I'm not finding suddenlink's documentation that says Thunderbird is not supported.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (3)

miggz
miggz
more options

thunderbird is no longer supported.

Ezalaki modifié na miggz

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Solution eye oponami

david0071 said
Now receiving this message when "sending" emails: "An error occurred when sending mail. The mail server sent an incorrect greeting: Service not available." My ISP is Suddenlink. Generally the 3rd or 4th attempt at sending an identical email will go through...generally Also, sometimes it takes 15 to 20 seconds for a simple text email to be sent. I called suddenlink and they said they only support Outlook and suggested I switch to that. I may do so if Mozilla can't repair this issue.

They didn't say Thunderbird doesn't support suddenlink. It might be helpful to ask that support contact why THEY don't support Thunderbird (apparently their words), because with google search I'm not finding suddenlink's documentation that says Thunderbird is not supported.

david0071
david0071 Nkolo motuna
more options

My first contact with Suddenlink was by phone: "the only email we support is Outlook." My 2nd contact was by chat and they figured out the problem which happened to be on their end...not a problem with Thunderbird. What the problem was I don't know but they repaired it and all is working now. Thanks for your help...