Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Unable to access Google websites through Firefox

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 2 views
  • Eyano yasuka ya FredMcD

aprobyn
aprobyn
more options

I am no longer able to access any Google sites through Firefox.

I get this message:

The connection has timed out

The server at www.google.com is taking too long to respond.

I can access all other sites through Firefox (including other search engines). I have cleared all of the History, caches, cookies etc and that sometimes allows me to access to Google once, but then the problem returns. I have to accept cookies from Google when I do that but sometimes the cookie verification with Google times out. I have tried starting Firefox in safe mode and refreshing Firefox but that has not helped.

I can access Google sites through Chrome.

A virus scan (with Norton and Hitman Pro) reveal no viruses or other malware

All other computers I have can access Google.

I updated to the latest Windows build yesterday, after which the problems started.

How do I restore access?

I am no longer able to access any Google sites through Firefox. I get this message: The connection has timed out The server at www.google.com is taking too long to respond. I can access all other sites through Firefox (including other search engines). I have cleared all of the History, caches, cookies etc and that sometimes allows me to access to Google once, but then the problem returns. I have to accept cookies from Google when I do that but sometimes the cookie verification with Google times out. I have tried starting Firefox in safe mode and refreshing Firefox but that has not helped. I can access Google sites through Chrome. A virus scan (with Norton and Hitman Pro) reveal no viruses or other malware All other computers I have can access Google. I updated to the latest Windows build yesterday, after which the problems started. How do I restore access?

All Replies (1)

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean