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New user being asked for password and it being ignored

  • 8 biyano
  • 1 eza na nkokoso oyo
  • 10 views
  • Eyano yasuka ya christ1

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I downloaded and set up Thunderbird yesterday, using 31.8 as instructed here as I was changing from desktop Outlook: https://support.mozilla.org/en-US/kb/switching-thunderbird#w_importing-from-outlook-and-eudora, however I downloaded the latest version from the website after importing as the built-in update mechanism seemed to think it was up to date.

I managed to set up my email account; it was able to receive incoming mail yesterday. However today when I opened it to check for new emails it asked me for my password. When I input the password, the box disappears, but reappears when I try to do anything. I checked my online inbox and I recieved mail this morning which isn't appearing in Thunderbird.

Although I did input the wrong password twice (I had to change it recently and got confused), it won't recognise the correct one either. (I checked online that it was definitely the correct one.) I've looked at "saved passwords" but there are none in the list to delete or change, even though I'm clicking "use password manager to remember this password".

My mail client is Easily (mail.easily.uk). The only add-in I've added is "manually sort folders", which I added yesterday.

EDIT: Forgot to mention, when I ran Thunderbird in troubleshooting mode, my new mail showed up without being asked for a password.

I downloaded and set up Thunderbird yesterday, using 31.8 as instructed here as I was changing from desktop Outlook: https://support.mozilla.org/en-US/kb/switching-thunderbird#w_importing-from-outlook-and-eudora, however I downloaded the latest version from the website after importing as the built-in update mechanism seemed to think it was up to date. I managed to set up my email account; it was able to receive incoming mail yesterday. However today when I opened it to check for new emails it asked me for my password. When I input the password, the box disappears, but reappears when I try to do anything. I checked my online inbox and I recieved mail this morning which isn't appearing in Thunderbird. Although I did input the wrong password twice (I had to change it recently and got confused), it won't recognise the correct one either. (I checked online that it was definitely the correct one.) I've looked at "saved passwords" but there are none in the list to delete or change, even though I'm clicking "use password manager to remember this password". My mail client is Easily (mail.easily.uk). The only add-in I've added is "manually sort folders", which I added yesterday. EDIT: Forgot to mention, when I ran Thunderbird in troubleshooting mode, my new mail showed up without being asked for a password.

Ezalaki modifié na claire18

All Replies (8)

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Do you have a password vault elsewhere? Like in your anti virus program.

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I haven't set one up with my antivirus. I just checked my Google account to see if it was one of the ones that got automatically saved before I turned that option off, and it isn't. I can't think where else might have saved it.

I discovered just now that the password is showing up (correctly) on the list of saved passwords in troubleshooting mode. But when I turn off troubleshooting mode, the list is empty again and I'm asked for the password again and again.

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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

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Application Basics

   Name: Thunderbird
   Version: 91.1.1
   Build ID: 20210916142849
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.1.1
   OS: Windows_NT 10.0 19043
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by safe mode
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true
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Mail and News Accounts

   account1:
     INCOMING: account1, , (imap) mail.easily.uk:143, 2, 3
     OUTGOING: , mail.easily.uk:587, 2, 3, true
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3
 Calendar Settings
   Home
     Name
     Value
     Name:
     Type: storage
     Disabled: true
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organiser Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
   Web Content: 1 / 8
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       Chambers (UK)
       extension
       1.0
       true
       chambers-en-GB@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
       Manually sort folders
       extension
       2.1.0
       false
       tbsortfolders@xulforum.org
 Security Software
   Type: Name
     Antivirus: McAfee VirusScan
     Antispyware:
     Firewall: McAfee Firewall
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.1165)
     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics 620
     Vendor ID: 0x8086
     Device ID: 0x5916
     Driver Version: 23.20.16.4973
     Driver Date: 2-28-2018
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 00000000
     RAM: 0
     GPU #2
     Active: No
     RAM: 0
     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: skia
     CMSOutputProfile: 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
     Display0: 1366x768@60Hz : Intel(R) HD Graphics 620
     DisplayCount: 1
     HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Decision Log
     HW_COMPOSITING: available by defaultblocked by runtime: Acceleration blocked by safe-mode
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: available by defaultblocked by runtime: Safe-mode is enabled
     WEBRENDER: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled
     WEBRENDER_QUALIFIED: available by default
     WEBRENDER_COMPOSITOR: available by defaultunavailable by runtime: No DirectComposition usage
     WEBRENDER_SHADER_CACHE: available by defaultunavailable by runtime: WebRender disabled
     WEBRENDER_OPTIMIZED_SHADERS: available by defaultunavailable by runtime: WebRender disabled
     WEBRENDER_ANGLE: available by defaultunavailable-no-angle by runtime: ANGLE is disabled
     WEBRENDER_DCOMP_PRESENT: available by defaultunavailable by runtime: Requires ANGLE
     WEBRENDER_SOFTWARE: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled
     OMTP: disabled by default: Disabled by defaultblocked by runtime: OMTP blocked by safe-mode
     WEBGPU: disabled by default: Disabled by defaultunavailable-no-webrender by runtime: WebGPU can't present without WebRender
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Headphones (OneOdio A30 Stereo)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b
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I don't see anything unusual in your list of installed add-ons. However, you appear to use McAfee anti-virus, which is known to have caused problems with Thunderbird in the past. Did McAfee install any kind of add-ons in Thunderbird? If so, remove them. Is there anything enabled in McAfee which might auto-fill passwords?

As a troubleshooting step, try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

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I've had a look through my McAfee settings--I never set up Password Manager, and I can't find anything else which might be autofilling my password. I temporarily disabled firewall and antivirus, since they're listed as Thunderbird addons, but that didn't solve the problem.

When I started in Safe Mode with Networking, it didn't ask me for my password, but got a box on the bottom right-hand corner saying could not connect to the server.

Could this be caused by a network problem? I've got an issue connecting with my wireless printer at the moment. (No idea when that started, as I rarely use it.)

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Yes, that looks like a networking problem. Can you confirm you did start Windows in safe mode with networking enabled? If you use a WLAN connection this may not work in safe mode. So a wired connection would be preferred.