Profile data can be removed or not recorded in several ways;

• 1) Running Firefox in Private Mode (nothing is recorded)
• 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
• 3) Many disk cleaners and anti-virus type programs can remove data from browsers
  Open their settings and have them leave the browsers alone.
• 4) Mal-ware.

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh).

Get your data back. After seeing the data is properly loaded, Close Firefox.

Now give the browser a slow count of 10 to finish closing. Then open the browser again using Troubleshoot(Safe) Mode.

Is the problem still there?

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ +++++++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer

Note: Some anti-virus show false positive. +++++++++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter

Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ +++++++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter +++++++++++++++++++++++++++++++++++++++++ If you don't find a third party script or program you can trust, you can run a script in Firefox's Browser Console to spit out the list in CSV or JSON format. For example:

JSON file: https://support.mozilla.org/questions/1258644

CSV: https://support.mozilla.org/questions/1253828 (copy/paste from console)

chrome://passwordmgr/content/passwordManager.xul

chrome://passwordmgr/content/passwordManager.xhtml

logins.json and key3.db [v58+]key4.db : These are the password files.

See if these files are in your profile. Open the profile folder and keep an eye on them.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile.