Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Can't install Firefox on new computer - file missing

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 8 views
  • Eyano yasuka ya cor-el

dragonsandcats
dragonsandcats
more options

Hi, my daughter got a new computer for Christmas and we can't figure out how to install Firefox. I've tried the default installer and the full installation. The program states that a file is missing. I've had no problem installing Firefox on other computers so I don't know what I'm doing wrong. Help!

Hi, my daughter got a new computer for Christmas and we can't figure out how to install Firefox. I've tried the default installer and the full installation. The program states that a file is missing. I've had no problem installing Firefox on other computers so I don't know what I'm doing wrong. Help!

All Replies (2)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Does it say, what file is missing?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.