Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Unified Folders not working after profile migration

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 2 views
  • Eyano yasuka ya e.fermo

more options

I've moved my Thunderbird profile to a new PC. All works fine but the unified folders. Selecting view->all or view->unified folders produces the same result: all folders are shown.

One of the solution seems to be delete the "smart mailboxes" folder in "Mail" folder and the virtualfolders.dat file. I've deleted all .msf files and also foldertree.json file to force Thunderbird to re-create all its stuff. The problem is that I have no "smart mailboxex" folder, neither in the old PC, nor in the new one. Please note that my prifile in the old PC is stored in D:\Documenti\Thunderbird folder (not in the usual AppData/local o AppData/roaming one). In the old PC all works flawless. in the new one, where the profile is storend in D:\Utenti\Enrico\Documenti\Thunderbird folder, unified folders doesn't work.

Any idea on how to solve this problem? Thank you

I've moved my Thunderbird profile to a new PC. All works fine but the unified folders. Selecting view->all or view->unified folders produces the same result: all folders are shown. One of the solution seems to be delete the "smart mailboxes" folder in "Mail" folder and the virtualfolders.dat file. I've deleted all .msf files and also foldertree.json file to force Thunderbird to re-create all its stuff. The problem is that I have no "smart mailboxex" folder, neither in the old PC, nor in the new one. Please note that my prifile in the old PC is stored in D:\Documenti\Thunderbird folder (not in the usual AppData/local o AppData/roaming one). In the old PC all works flawless. in the new one, where the profile is storend in D:\Utenti\Enrico\Documenti\Thunderbird folder, unified folders doesn't work. Any idea on how to solve this problem? Thank you

All Replies (2)

more options

every profile has a smart profile folder. Try looking in the standard location, I am guessing you have set a location for the account folders, not the profile.

Thunderbird should refuse to allow a use of the documents folder for mail storage.

more options

I found an immediate solution by putting the profile in a folder of the new PC using the same path as the old PC. Old PC: "D:\Documenti\Thunderbird" and new PC "D:\Utenti\Enrico\Documenti\Thunderbird" doesn't work.

Then I've investigated why in this way all seems to work flawless. In the old PC I found two user path: an old "C:\Users\Enrico" and a new "C:\Users\Enrioc.PC_Enrico", made I don't remember when by a Windows 10 Update (may be during the upgrade Windows 7 -> Windows 10). In the C:\Users\Enrioc.PC_Enrico path, I found all my stuffs but the current Thunderbird profile. I found it in C:\Users\Enrico\AppData\Roaming etc...". Since also in the new PC all my stuffs ar in C:\Users\Enrico, that's why, when using the same path for the Thunderbird profile also in the new PC, things work.

Thank you for your suggestion that put me on a good footing