Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

PRIMARY PASSWORD - I never signed up for one but now I cannot receive nor sendmail on Thunnderbird!!

  • 3 biyano
  • 4 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Wayne Mery

4katsnme
4katsnme
more options

I have two Macs - the MacBook Pro has the chip - and they both use Thunderbird for email. MacBook Pro has suddenly asking for a Primary Password. I never set one up as I use Last Pass. My other computer does not ask for this Primary Password.

HOW CAN I GET RIDE OF THE PRIMARY PASSWORD?

None of the suggestions have worked. HELP!!!

I have two Macs - the MacBook Pro has the chip - and they both use Thunderbird for email. MacBook Pro has suddenly asking for a Primary Password. I never set one up as I use Last Pass. My other computer does not ask for this Primary Password. HOW CAN I GET RIDE OF THE PRIMARY PASSWORD? None of the suggestions have worked. HELP!!!

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Did you set up openpgp for mail encryption? It enforces using a primary password.

4katsnme
4katsnme Nkolo motuna
more options

NO! I did not set up openpgp for mail encryption! How could I set up something I knew nothing about.

In fact I have no idea what " openpgp" is. I never set up anything for it. I never set up a 'primary password'. I use LastPass for all of my passwords. In fact, since this primary password has destroyed my use of Thunderbird there is no way I can use anything and no passwords are saved.

Come on Community! Someone must know how I can fix this major problem that has virtually frozen my use of Thunderbird. If the Community cannot help me - will Mozilla help me? Yes? No?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Since you have "done a bunch of things", it would really help us help you if we knew what you had tried.

We can only assume you tried https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password#w_removing-your-primary-password. I just tested those instructions and they work for me. However, the terminology is not quite correct for version 102. There is no evaluate button, just paste 

  openDialog("chrome://pippki/content/resetpassword.xhtml")

into the bottom of the error console at >> and then hit enter.