Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Keep getting new version is available when I have the latest version installed.

shahriar01001
shahriar01001
more options

I kept getting new version is available while I was up to date. This could be due to this:

When I had Firefox in its standard location in C drive, I also installed another copy on my computer's E drive. After a while I uninstalled the E drive version and kept the C drive one.

After that I kept getting a new version is available, but could not be downloaded. I follow the links and find out I do have the latest version. When there is a new version out, in Settings - General - Check for updates I always get the message Firefox is up to date.

I uninstalled Firefox completely, but kept my profile directory contents. After re-installation, I copied contents of my old profile into the new installation default profile.

However, I still get the 'New version is available, but couldn't be downloaded'. The problem is still there.

Somewhere in the files in my profile directory there is still a trace of the E drive installation and the update checking looks at that (I guess ? ) Any suggestions would be appreciated.

I kept getting new version is available while I was up to date. This could be due to this: When I had Firefox in its standard location in C drive, I also installed another copy on my computer's E drive. After a while I uninstalled the E drive version and kept the C drive one. After that I kept getting a new version is available, but could not be downloaded. I follow the links and find out I do have the latest version. When there is a new version out, in Settings - General - Check for updates I always get the message Firefox is up to date. I uninstalled Firefox completely, but kept my profile directory contents. After re-installation, I copied contents of my old profile into the new installation default profile. However, I still get the 'New version is available, but couldn't be downloaded'. The problem is still there. Somewhere in the files in my profile directory there is still a trace of the E drive installation and the update checking looks at that (I guess ? ) Any suggestions would be appreciated.

Solution eye eponami

One should never install Program Files other then in the C:\ drive locations. This is why you ended up with your problem loosing track what's installed. You can't just copy the old profile over as that was created with a different install. You should've use firefox help on how to do this.

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

And now you will have to go to all the location installed and remove Firefox install in order for Firefox to work again.

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (1)

shahriar01001
shahriar01001 Nkolo motuna
more options

Thank you Dropa. That link was very helpful. I removed all installations (kept a copy of profile with passwords, bookmarks, etc. in a separate location.) Then installed a new copy in the default location of the program and copied necessary files per the link you sent. Solved the issue, I am not getting the new version pop up any more.