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Cannot Use Firefox to Track Packages

  • 2 biyano
  • 0 eza na bankokoso oyo
  • 19 views
  • Eyano yasuka ya cor-el

davidkpar72
davidkpar72
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When using Firefox, and an email link, to try to track packages at FedEx, or USPS (probably also UPS), I get a message that says, "Cannot track, at this time, try back later". I've tried back later several times, but same message. When I use Microsoft Edge browser, the tracking info shows up, fine. ???

When using Firefox, and an email link, to try to track packages at FedEx, or USPS (probably also UPS), I get a message that says, "Cannot track, at this time, try back later". I've tried back later several times, but same message. When I use Microsoft Edge browser, the tracking info shows up, fine. ???

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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What happens with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Can you try the same steps with an old tracking link? It works fine for me with a link from last month. see screenshot

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window