Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Primary Password error

  • 1 eyano
  • 0 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya david

more options

I need to delete the use of a Primary Password on my wife's Thunderbird account on her Windows standard account. I'm an admin user on the same computer - don't use a Primary Password.

I've tried to use the Help Developer Tools process - openDialog("chrome://pippki/content/resetpassword.xul") without success. Our Thunderbird version is 115.6.0. How should I proceed without affecting my Thunderbird account?

I need to delete the use of a Primary Password on my wife's Thunderbird account on her Windows standard account. I'm an admin user on the same computer - don't use a Primary Password. I've tried to use the Help Developer Tools process - openDialog("chrome://pippki/content/resetpassword.xul") without success. Our Thunderbird version is 115.6.0. How should I proceed without affecting my Thunderbird account?

All Replies (1)

more options

I assume she is using a different profile, in which case removing her primary password will not affect your account. Try this, as it's slightly different from what you posted:

Go to tools>Developertools>error console 
- enter this text 

    openDialog("chrome://pippki/content/resetpassword.xhtml")  

- the Reset button should appear. All passwords for accounts will be deleted