Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

restoring lost address book and emails in Thunderbird

  • 1 eyano
  • 0 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Matt

jodywidelitz
jodywidelitz
more options

Hi: I recently set up a new computer. I copied over all the important files I could find before a full hard-drive erase of my old computer. I reloaded Mozilla Thunderbird linked to my Earthlink account. However, upon opening Thunderbird, I discovered that my address book and all saved emails in Thunderbird were lost, and I didn't save them in the Earthlink account itself other than the address book. I do daily backups with Carbonite. Is there a file or files I can look for in my Carbonite backup files that would contain the saved emails? If so, what are their names?

Hi: I recently set up a new computer. I copied over all the important files I could find before a full hard-drive erase of my old computer. I reloaded Mozilla Thunderbird linked to my Earthlink account. However, upon opening Thunderbird, I discovered that my address book and all saved emails in Thunderbird were lost, and I didn't save them in the Earthlink account itself other than the address book. I do daily backups with Carbonite. Is there a file or files I can look for in my Carbonite backup files that would contain the saved emails? If so, what are their names?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

If you erased your old hard disk, there is nothing to recover from other than your backup.

There profile is by default stored in the system appdata folder which Windows hides. As the user account name forms a part of the path name to that location you will need to check what you backed up and if it included the appdata folder.

See https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data And https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Finally this to start Thunderbird using the restored profile https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles

Helpful?

Tuna motuna

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.